At Jelly Bet, your personal data is handled with care and transparency. This policy explains exactly what we collect, why we collect it, and how we keep it safe — no hidden clauses, no surprises.
Every connection to Jelly Bet is protected by SSL encryption. Your login details, payment information, and personal data are transmitted securely at all times — no exceptions.
Jelly Bet does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information stays within the Jelly Bet ecosystem and is used only to operate your account.
You have the right to access, correct, or delete your personal data at any time. Submit a request to [email protected] and our team will respond within 72 hours.
All Jelly Bet player data is stored on secured servers with restricted access. Only authorised personnel can access your data, and only when necessary to operate the platform.
Jelly Bet uses cookies to improve your experience and analyse platform usage. We explain exactly which cookies we use and why — you can manage your preferences at any time.
Jelly Bet only sends promotional communications to players who have opted in. You can unsubscribe from marketing emails at any time via your account settings or by contacting support.
Summary: This Privacy Policy describes how Jelly Bet collects and handles your personal data when you use our platform. We are committed to being transparent about our data practices. If you have any questions after reading this policy, contact us at [email protected].
Jelly Bet ("we", "us", "our") operates the online gaming platform available at jelly-bet.app and through the Jelly Bet mobile app. This Privacy Policy explains how we collect, use, store, and protect the personal data of players and visitors who interact with our platform.
We take your privacy seriously. Jelly Bet is built on the principle that players should always know what data is being collected about them and why. This policy is written in plain language — not legal jargon — so that every Jelly Bet player can understand exactly how their information is handled.
By registering an account on Jelly Bet, using our games, or simply browsing our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Jelly Bet platform and contact us to request deletion of any data we may hold about you.
This policy applies to all personal data collected through the Jelly Bet website, the Jelly Bet app, customer support interactions, and any other touchpoint where you provide information to us. It does not apply to third-party websites or services that may be linked from our platform.
Jelly Bet collects personal data in two ways: information you provide directly to us, and information generated automatically when you use the platform. Here is a breakdown of what we collect and when:
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | During registration and KYC verification |
| Contact Data | Mobile number, email address | During registration |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | During deposits and withdrawals |
| Usage Data | Games played, bets placed, session duration, login times | Automatically during platform use |
| Device Data | IP address, device type, browser, operating system | Automatically on each visit |
| Communication Data | Support chat logs, email correspondence | When you contact Jelly Bet support |
We only collect data that is necessary for the operation of the Jelly Bet platform. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or regulation.
KYC Verification: Jelly Bet may request a copy of your national ID, passport, or utility bill to verify your identity. This is a standard requirement for licensed gaming platforms and helps us protect all players from fraud and identity theft.
Jelly Bet uses the personal data we collect for the following purposes:
Jelly Bet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If you have concerns about how your data is being used, contact our support team at any time.
Jelly Bet processes your personal data on the following legal grounds:
Jelly Bet does not sell your personal data. We share your data only in the following limited circumstances:
Our Promise: Jelly Bet will never share your personal data with advertisers, data brokers, or any third party for commercial purposes. Your data is used to run your account — nothing more.
Jelly Bet uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use the platform.
We use the following types of cookies on Jelly Bet:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jelly Bet platform. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
Jelly Bet retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Regulatory and AML compliance |
| Transaction records | 5 years after each transaction | Financial regulation requirements |
| Support communications | 2 years after resolution | Quality assurance and dispute resolution |
| Usage and analytics data | 13 months (rolling) | Platform improvement |
| Marketing preferences | Until opt-out or account closure | Consent management |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally. If you request deletion of your data before the end of a mandatory retention period, we will restrict processing of that data to the minimum required by law.
As a Jelly Bet player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your account details and the specific request.
We aim to respond to all privacy rights requests within 30 days. If your request is complex or we receive a high volume of requests, we may extend this period by up to 60 days and will notify you accordingly.
Jelly Bet implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your Jelly Bet account has been compromised, contact our support team immediately at [email protected]. We will investigate and take appropriate action within 24 hours.
Your Role in Security: Keep your Jelly Bet password strong and unique. Never share your login credentials with anyone. Jelly Bet staff will never ask for your password via email, chat, or phone.
Jelly Bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from accessing the platform.
If we discover that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Jelly Bet, please contact us at [email protected] so we can investigate promptly.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling-related harm, visit our Responsible Gaming page.
Jelly Bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and display a notice on the Jelly Bet platform for at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you stay informed about how Jelly Bet handles your personal data. Continued use of the platform after an updated policy has been published constitutes acceptance of the revised terms.
If you have concerns about any changes to this Privacy Policy, please contact us before the changes take effect. We are always happy to explain our data practices in more detail.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jelly Bet handles your personal data, please get in touch with our team:
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Time: Privacy requests are handled within 30 days
For related policies, please review our Terms and Conditions and our Responsible Gaming page. For general questions about the platform, visit our FAQ.